Questions about Askly? Pricing? Enterprise? We typically respond within a few hours.
Other ways to reach us
Email
hello@askly.ai
General questions
Phone
+1 (415) 555-0142
Mon–Fri, 9am–6pm PT
Office
548 Market St, San Francisco
Drop by · by appointment
Live chat
Open Askly widget
Avg response: < 5 min
FAQ
Frequently asked questions
Askly is AI-native from the ground up. While traditional helpdesks bolt AI on as an add-on, our entire product — answering, response, escalation — is built around an AI agent. The result is higher auto-resolution, better citations, and a tighter feedback loop.
Your data is stored encrypted at rest (AES-256) in your chosen region (US, EU, or APAC). We never use customer data to train shared models. Your data stays scoped to your organization.
Yes — on the Enterprise plan you can BYO API keys for OpenAI, Anthropic, or self-hosted models. We handle the answering and orchestration; you control the model.
Askly uses a confidence threshold (configurable per organization). Below the threshold, the conversation routes to a human agent with full context: the original question, the docs we searched, and a suggested draft response.
Yes — every paid plan has a 14-day free trial with full features. No credit card required. The Starter plan is free forever for small teams.
