WhatsApp is where many of your customers already are. Automating support on it means faster answers for them and fewer repetitive tickets for your team. Here is how to set it up the right way.
1. Connect your WhatsApp number
Link your WhatsApp Business number to Askly so incoming messages flow into one place alongside your web chat.
2. Bring in your existing answers
Connect your help center and past conversations so Askly can answer common questions instantly, in your own voice.
3. Set clear escalation rules
Decide which topics always go to a human, and keep a one-tap handoff available so customers are never stuck. Every escalation arrives with full context.
4. Review and expand
Watch the first week of conversations, refine your content where answers fall short, and widen coverage as results improve.